Authors
- Baev Еvgeniy
Annotation
The article is devoted to the question of the applicability of the Brown-Levinson classical theory of politeness to describe the principles of interaction in business telephone communications. The theory of politeness develops the idea that participants in communication form speech-behavioral models based on the basic motivation inherent in all people and in any social situation: to preserve their “social faces”.
The author explores the features of business discourse and telephone communication, and suggests taking into account a number of new variables and / or specifying the calculation of the existing ones: the influence of social distance in this type of communication is almost insignificant, status differences are specified as professionalstatus differences, and the rank of intervention differs significantly even in a situation where both communicators understand that they are speaking “on the record” because of the social distance dictated not so much by the aggregate factor (as is customary in the normal communication), as by the well-defined social roles assumed by the participants before the beginning of the conversation (seller – customer, seller – seller, professional – seller).
How to link insert
Baev, Е. . (2017). BUSINESS TELEPHONE COMMUNICATIONS IN LIGHT OF A BRAUN-LEVINSON POLITNESS THEORY Bulletin of the Moscow City Pedagogical University. Series "Pedagogy and Psychology", # 11, volume 2, 2017,
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